Privacy Policy

Effective Date: 10/04/2025
Last Updated: 17/05/2025

TezzRoberts.co.uk ("we", "us", or "our") is committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 when you visit our website [Insert Website URL] (the "Site").

By using our Site, you agree to the practices outlined in this policy.

1. Who We Are

TezzRoberts.co.uk is the data controller for the personal data collected through this website. If you have any questions, you can contact us at:

Email: info@tezzroberts.co.uk

2. What Data We Collect

We collect the following types of personal data:

a) Information You Provide Directly:

• Full name
• Email address
• Shipping and billing addresses
• Phone number
• Payment information (processed securely through third-party payment processors)
• Account login details (if you create an account)

b) Automatically Collected Information:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the Site
• Referral sources (e.g., how you found the Site)
• We also use cookies and similar technologies to enhance your experience and gather analytics.

3. Legal Bases for Processing Your Data

We process your personal data under the following lawful bases:

• Contractual Necessity: To process and fulfil your orders
• Legal Obligation: For compliance with tax and regulatory requirements
• Legitimate Interests: For improving our services and preventing fraud
• Consent: For sending marketing communications (you may withdraw consent at any time)

4. How We Use Your Data

We use your data to:

• Process and ship orders
• Communicate with you regarding purchases
• Provide customer support
• Send marketing emails (with your consent)
• Improve our Site and user experience
• Comply with legal and regulatory obligations
• Prevent and detect fraud

5. How We Share Your Data

We do not sell your data. We may share your personal data with:

• Service Providers: such as payment processors, delivery couriers, website hosting providers, and email marketing tools
• Professional Advisors: such as accountants, lawyers, or auditors
• Law Enforcement: where required by law or in response to valid legal requests

All third parties are required to handle your data securely and in compliance with the UK GDPR.

6. Data Transfers Outside the UK

If we transfer your personal data outside the UK, we will ensure it is protected by appropriate safeguards, such as:

An adequacy decision from the UK Government

Standard contractual clauses (SCCs) approved by the UK ICO

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes it was collected, including to:

• Complete your transactions
• Comply with legal obligations
• Resolve disputes
• Enforce our terms and conditions

Typically, this is up to 6 years for financial and transactional records.

8. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request erasure of your data ("right to be forgotten")
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

You can contact the ICO at: https://ico.org.uk

To exercise any of these rights, contact us at: info@tezzroberts.co.uk

9. Cookies

We use cookies to:

• Enhance your browsing experience
• Enable shopping cart functionality
• Gather anonymous usage analytics
• You can manage your cookie preferences through your browser settings or our [cookie consent banner or policy link].

10. Security of Your Data

We implement technical and organisational security measures to protect your personal data from unauthorised access, use, or disclosure.

However, no internet-based system is 100% secure, and we cannot guarantee the absolute security of your information.

11. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies when you leave our Site.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email.

Contact Us

For any questions or concerns regarding this Privacy Policy or your data, please contact:

TezzRoberts.co.uk
Email: info@tezzroberts.co.uk